Terms & Conditions

Data Controller

JDK Plastering Services is the data controller for any personal information we collect about you. We are committed to protecting your privacy and ensuring compliance with UK data protection laws.

Information We Collect

How We Use Your Information

We use your personal information to:

• Provide quotes and estimates for our services
• Schedule site visits and appointments
• Carry out requested plastering and damp proofing work
• Communicate about project progress and completion
• Send invoices and process payments
• Provide customer support and aftercare
• Comply with legal and regulatory obligations

Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfil our service obligations
• Legitimate Interest: To provide customer service and improve our services
• Consent: For marketing communications (where applicable)
• Legal Obligation: To comply with UK laws and regulations

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Service providers who assist in our operations (e.g., payment processors)
• Regulatory authorities when required by law
• Professional advisors and insurers
• Subcontractors directly involved in your project (with your consent)

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfil contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for tax and insurance purposes

Typically, we retain customer data for 7 years after project completion, in line with UK business and tax requirements.

Your Rights

Under UK data protection law, you have the following rights:

Contact Us About Your Data

To exercise your rights or make a data protection enquiry, contact us:

Google Analytics

We use Google Analytics to collect anonymous information about website usage, including:

• Pages visited and time spent on site
• Traffic sources and user demographics
• Device and browser information
• User interactions and conversions

Google Analytics data is processed in accordance with Google's privacy policy and our data processing agreement. You can opt out of Google Analytics tracking using browser extensions or settings.

Essential Cookies

We use essential cookies to:

• Maintain your session and preferences
• Process form submissions securely
• Ensure website functionality
• Remember your cookie consent choices

Quotes & Estimates

• All quotes are valid for 30 days from the date of issue
• Quotes are based on information provided at the time of assessment
• Additional work may incur extra charges if not included in the original quote
• We reserve the right to revise quotes if site conditions differ from initial assessment

Booking & Scheduling

• Work will be scheduled based on availability and project requirements
• We will provide reasonable notice of start dates and any changes
• Delays due to weather, materials, or unforeseen circumstances may occur
• Cancellation fees may apply for late cancellations (less than 48 hours notice)

Payment Terms

• Payment is due upon completion of work unless otherwise agreed
• We accept cash, bank transfer, and card payments
• Invoices will be provided with full breakdown of services
• Late payment may result in additional charges

Warranties & Guarantees

• 25-year workmanship guarantee on all completed work
• Manufacturer warranties apply to materials used
• Guarantees are subject to proper maintenance and care
• We will rectify any defects covered by our guarantee at no additional cost

Health & Safety

• We comply with all relevant health and safety regulations
• Our team is fully trained and certified
• We carry appropriate insurance for all work undertaken
• We will take reasonable steps to minimise disruption and mess